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  • Unified UI - call-taker doesn't need to go to 5 different screens, resulting in faster call-handling
  • Location - able to dispatch faster and more accurately
  • Video - ability to get eyes on the scene to respond faster
  • Transcription - saves time on repeating questions and 2nd validation on what's being said by the caller.
  • Events History - ability to consolidate all 911 data and extract open records requests faster than going to multiple systems

For the quarter-billion 9-1-1 calls handled annually by the heroes under the headset, one thing is undeniable - the need for an effective Call Handling Solution. In this handbook, you will learn about key factors to consider when choosing your next Call Handling Solution, including:

  • Reliability and Redundancy
  • Location Accuracy
  • Integration Capabilities
  • Multimedia Support
  • Data Security and Privacy
  • Scalability
  • Training and Support
  • User Interface
  • Interoperability
  • Total Cost of Ownership
  • User Feedback and References
  • Future Proofing


Don’t wait another minute - get your free copy of the handbook today!

 

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